AI strategy: How can business leaders get it right in 2026?
UK business leaders are investing heavily in AI, but success in 2026 will depend on targeting spend wisely, balancing automation with people, and building trusted, ethical strategies.
Thought Leadership
How AI is reshaping the future of airports
Airports are harnessing AI to boost efficiency, sustainability, and passenger experience. From biometric boarding to predictive maintenance, AI is redefining aviation’s future and reshaping global air travel.
More than automated: The connected future of smart campuses and buildings
Smart campuses and buildings are transforming workplaces with AI, sensors, and automation. From universities to military bases, connected environments improve security, efficiency, sustainability, and user experience.
Learning as you grow: The vital role of data governance in AI development
Discover why strong data governance is vital for AI development. Learn how governance ensures trustworthy data, reduces risk, supports growth, and enables responsible, scalable artificial intelligence strategies.
From hype to impact: why training must lead the UK’s AI transformation
Michael Green, UK&I Managing Director at Databricks, argues that the UK’s AI transformation depends on prioritising workforce training, ensuring people gain the skills to thrive alongside new technology.
Why AI transformation should start with connectivity
Paul McHugh, Head of Sales EMEA at Ericsson Enterprise Wireless Solutions, explains why AI transformation depends on reliable connectivity, with 5G and WWAN networks driving resilience, innovation, and growth.
AI agents with accountability: Why governance is the competitive edge
Dael Williamson, EMEA CTO at Databricks, explains why governance is the foundation of trust — and the competitive edge — when scaling AI agents safely into production.
Rethinking consent in the age of AI
Explore how AI challenges traditional consent, and why organisations must adopt dynamic, transparent approaches to data use, building trust, compliance, and competitive advantage in a digital world.
With AI replacing entry level jobs, what’s next for the world of work?
AI is reshaping entry-level jobs, challenging businesses to rethink talent pipelines. Experts argue collaboration, strategy, and investment in skills are essential to build the future workforce.
A summer of sport – and collateral damage?
Major sporting events highlight hidden cyber risks. Collateral damage from attacks on supply chains and cloud providers shows why recovery, resilience, and preparation matter more than prevention.
Multinational businesses are struggling to breathe under the weight of geographically-bound telephony
Multinational enterprises face fragmented, outdated telephony models. Cloud-based global providers deliver unified contracts, lower costs, and seamless Microsoft Teams integration, enabling consistent, flexible communication across borders.
Don’t blame the model: AI is the best way to improve CX
AI won’t replace human agents but can transform customer experience by handling routine queries, reducing costs, and boosting service quality when deployed strategically alongside people.
Why smarter supply chains hold the key to future stability
Smarter, sustainable supply chains powered by item-level intelligence strengthen resilience, cut costs, and reduce environmental impact while enhancing transparency, customer experience, and long-term business stability.
Who is prepared to take the quantum leap?
Quantum computing is no longer science fiction. Discover how small businesses can prepare today, from cybersecurity to optimisation, and gain competitive advantage in tomorrow’s digital landscape.
Monetising desire: where creativity leads and technology enables
Creativity sparks desire, but technology enables lasting engagement. Ewen Sturgeon of VML explores how human creativity and connected systems together drive growth in today’s fragmented market.
Why workplace tech is failing the human test
Workplace AI boosts efficiency but often fails people. Without emotional intelligence, tech risks harming collaboration, culture, and retention. The real test is human-centred design.
Why Airbnb’s AI shift is a wake-up call for every brand
Airbnb’s AI shift highlights a major turning point for brands: memory, trust, and intelligent agents are redefining customer loyalty and experience. Every business must adapt quickly.
AI models can put data at risk – What’s the solution?
AI offers transformative business insights, but processing sensitive data creates risks. Confidential computing safeguards data in use, ensuring privacy, regulatory compliance, and secure AI-driven operations.
Addressing the globe’s AI hunger with prefabrication
AI demand is surging globally, requiring scalable, modular data centres. Prefabrication accelerates deployment, improves efficiency, and supports sustainable, energy-intelligent infrastructure for a greener, future-ready digital ecosystem.
Beyond the ecommerce boom: Adapting to the post-lockdown customer
Ecommerce has evolved beyond the lockdown boom. To thrive, brands must embrace AI, omnichannel strategies, and personalisation to meet rising customer expectations and build lasting loyalty.
Making payment resilience a business priority
Payment resilience is now a business imperative. Outages cost UK retail and hospitality £1.6bn annually, damaging revenue, loyalty and trust. Proactive AI observability safeguards seamless customer experiences.
From complexity to clarity: The CX blueprint for modern brands
Customer experience is no longer just service—it’s strategy. Learn how modern brands can align people, processes, and technology to deliver clarity, consistency, and long-term loyalty.
Embrace the opportunity in shadow AI
Shadow AI is on the rise as employees use unsanctioned GenAI tools at work. Discover how IT leaders can turn hidden risks into opportunities for productivity and trust.
Securing BYOD: What IT leaders must do now
BYOD boosts flexibility but heightens risk. Learn how IT leaders can secure personal devices, protect corporate data, and build trust while enabling modern, mobile workplaces.
Mind the AI literacy gap: What’s at stake and how to fix it
AI readiness is uneven across businesses. Bridging the AI literacy gap with upskilling and clear strategy is key to long-term success and workforce adoption.
DVLA – Technology driving excellence
Technology transformation for the people
Western Union’s Tech Journey
Chief Data Architect & Global Head of Engineering Harveer Singh speaks to Digital Bulletin.
NODE Podcast: Episode 2
This month Ben, Rom and James chew over Project JEDI’s conclusion, everything 5G in 2019 and our BT case study on intelligent automation. The team also report back from VMworld Europe, where they learned about a peculiar piece of dental technology…
Norfolk County Council: Driving a county-wide transformation
Norfolk County Council is driving ahead with technology innovation in every area it touches, all underpinned by one ambition – to become the UK’s best connected rural county. Featuring our exclusive interview with CTO Kurt Frary.
Powering Olympic royalty
Head of Technology Harvey Davies on how technology is delivering insights for British Rowing
The democratisation of IoT
An IoT pilot that started off in a squash club is being rolled out across Baker Hughes’ global infrastructure
Thought Leadership
National Coding Week: Developers are key to securing the UK’s AI future
The UK’s coding talent shortage threatens its AI ambitions. Leaders stress education, lifelong learning, and responsible AI adoption to secure a workforce fit for the future.
How AI is reshaping the future of airports
Airports are harnessing AI to boost efficiency, sustainability, and passenger experience. From biometric boarding to predictive maintenance, AI is redefining aviation’s future and reshaping global air travel.
More than automated: The connected future of smart campuses and buildings
Smart campuses and buildings are transforming workplaces with AI, sensors, and automation. From universities to military bases, connected environments improve security, efficiency, sustainability, and user experience.
Learning as you grow: The vital role of data governance in AI development
Discover why strong data governance is vital for AI development. Learn how governance ensures trustworthy data, reduces risk, supports growth, and enables responsible, scalable artificial intelligence strategies.
From hype to impact: why training must lead the UK’s AI transformation
Michael Green, UK&I Managing Director at Databricks, argues that the UK’s AI transformation depends on prioritising workforce training, ensuring people gain the skills to thrive alongside new technology.
Why AI transformation should start with connectivity
Paul McHugh, Head of Sales EMEA at Ericsson Enterprise Wireless Solutions, explains why AI transformation depends on reliable connectivity, with 5G and WWAN networks driving resilience, innovation, and growth.
AI agents with accountability: Why governance is the competitive edge
Dael Williamson, EMEA CTO at Databricks, explains why governance is the foundation of trust — and the competitive edge — when scaling AI agents safely into production.
Rethinking consent in the age of AI
Explore how AI challenges traditional consent, and why organisations must adopt dynamic, transparent approaches to data use, building trust, compliance, and competitive advantage in a digital world.
With AI replacing entry level jobs, what’s next for the world of work?
AI is reshaping entry-level jobs, challenging businesses to rethink talent pipelines. Experts argue collaboration, strategy, and investment in skills are essential to build the future workforce.
A summer of sport – and collateral damage?
Major sporting events highlight hidden cyber risks. Collateral damage from attacks on supply chains and cloud providers shows why recovery, resilience, and preparation matter more than prevention.
Multinational businesses are struggling to breathe under the weight of geographically-bound telephony
Multinational enterprises face fragmented, outdated telephony models. Cloud-based global providers deliver unified contracts, lower costs, and seamless Microsoft Teams integration, enabling consistent, flexible communication across borders.
Don’t blame the model: AI is the best way to improve CX
AI won’t replace human agents but can transform customer experience by handling routine queries, reducing costs, and boosting service quality when deployed strategically alongside people.
Why smarter supply chains hold the key to future stability
Smarter, sustainable supply chains powered by item-level intelligence strengthen resilience, cut costs, and reduce environmental impact while enhancing transparency, customer experience, and long-term business stability.
Who is prepared to take the quantum leap?
Quantum computing is no longer science fiction. Discover how small businesses can prepare today, from cybersecurity to optimisation, and gain competitive advantage in tomorrow’s digital landscape.
Monetising desire: where creativity leads and technology enables
Creativity sparks desire, but technology enables lasting engagement. Ewen Sturgeon of VML explores how human creativity and connected systems together drive growth in today’s fragmented market.
Why workplace tech is failing the human test
Workplace AI boosts efficiency but often fails people. Without emotional intelligence, tech risks harming collaboration, culture, and retention. The real test is human-centred design.
Why Airbnb’s AI shift is a wake-up call for every brand
Airbnb’s AI shift highlights a major turning point for brands: memory, trust, and intelligent agents are redefining customer loyalty and experience. Every business must adapt quickly.
AI models can put data at risk – What’s the solution?
AI offers transformative business insights, but processing sensitive data creates risks. Confidential computing safeguards data in use, ensuring privacy, regulatory compliance, and secure AI-driven operations.
Addressing the globe’s AI hunger with prefabrication
AI demand is surging globally, requiring scalable, modular data centres. Prefabrication accelerates deployment, improves efficiency, and supports sustainable, energy-intelligent infrastructure for a greener, future-ready digital ecosystem.
Beyond the ecommerce boom: Adapting to the post-lockdown customer
Ecommerce has evolved beyond the lockdown boom. To thrive, brands must embrace AI, omnichannel strategies, and personalisation to meet rising customer expectations and build lasting loyalty.
Making payment resilience a business priority
Payment resilience is now a business imperative. Outages cost UK retail and hospitality £1.6bn annually, damaging revenue, loyalty and trust. Proactive AI observability safeguards seamless customer experiences.
From complexity to clarity: The CX blueprint for modern brands
Customer experience is no longer just service—it’s strategy. Learn how modern brands can align people, processes, and technology to deliver clarity, consistency, and long-term loyalty.
Embrace the opportunity in shadow AI
Shadow AI is on the rise as employees use unsanctioned GenAI tools at work. Discover how IT leaders can turn hidden risks into opportunities for productivity and trust.
Securing BYOD: What IT leaders must do now
BYOD boosts flexibility but heightens risk. Learn how IT leaders can secure personal devices, protect corporate data, and build trust while enabling modern, mobile workplaces.