The future of customer service: More human, thanks to AI
AI is transforming contact centre operations to be more efficient, cost effective, agile, and – most importantly – human. Meet Ajmal Mahmood and Ahmad Nizami of Omningage.
Podcasts
NODE Podcast: Episode 4
This month Ben, Rom and James discuss Qualcomm’s entry into the autonomous vehicles space before looking back on our Spark44 case study. The panel also hears from Tableau’s Andy Cotgreave, who offers his insights into building a more data-literate workforce.
Fragmented Reality: Ahmed Hasan
In this episode, Spark44’s Global Head of Experience Ahmed Hasan discusses ‘big data’, ‘chatbot’, ‘digital evangelist’ and more.
NODE Podcast: Episode 3
This month Ben, Rom and James reflect on Sergey Brin and Larry Page taking a backseat at Alphabet. The panel also revisit our Henkel case study and hear from Dynatrace’s Andi Grabner, who explains why a holistic approach to AIOps deployment is essential.
Fragmented Reality: Lee James
In this episode, Rackspace’s EMEA CTO Lee James discusses ‘future of work’, ‘augmented reality’, ‘agile’ and more.
Fragmented Reality: Leigh Feaviour
In this episode, BT’s Leigh Feaviour tackles ‘robotics’, ‘blockchain’, ‘digital disruption’ and more.
NODE Podcast: Episode 2
This month Ben, Rom and James chew over Project JEDI’s conclusion, everything 5G in 2019 and our BT case study on intelligent automation. The team also report back from VMworld Europe, where they learned about a peculiar piece of dental technology…
Fragmented Reality: Duncan Epping
In this episode, VMware’s Duncan Epping delves into ‘silos’, ‘data analytics’, ‘augmented reality’ and more.
The intelligent automation of BT
BT’s Leigh Feaviour helps us illustrate how the world’s oldest telecoms company is leveraging robotic process automation to transform employee and customer experience.
Fragmented Reality: Martin Stevenson
In this episode, Blue Prism’s Martin Stevenson gives his honest verdict on ‘the future of work’, ‘robotics’, ‘digital disruption’ and more
NODE Podcast: Episode 1
Debate, interviews and more on enterprise technology’s biggest topics. Ben, Rom and James chip in on Facebook’s perilous Libra project, our GIGA Data Centers case study and the emergence of the ‘Digital Workplace’ – and Rom gets ten seconds to define quantum computing.
Fragmented Reality: Luis Huerta
The Digital Bulletin Podcast series designed to bust the buzzwords that dominate the business technology world. In this episode, Cognizant’s Luis Huerta delves deep into the likes of ‘blockchain’, ‘digital disruption’ and ‘chatbot’.
Fragmented Reality: Craig Palmer
The Digital Bulletin Podcast series designed to bust the buzzwords that dominate the business technology world. In this episode, Verizon’s Craig Palmer tackles the likes of ‘omnichannel’, ‘customer centricity’ and ‘digital transformation’.
A data centre revolution
Jake Ring and GIGA Data Centers’ leadership team on how the startup aims to reinvent the colocation data centre market
Technology driving excellence at the DVLA
Andrew Falvey and colleagues at the DVLA discuss setting a new benchmark for digital in the United Kingdom’s public sector
Transformation at scale with Henkel
Digital Bulletin discovers the technology initiatives powering a supply chain transformation at Henkel, the industrial powerhouse
The ‘Intelligent Transformation’ of Lenovo
Ajit Sivadasan takes Digital Bulletin inside Lenovo’s technological drive towards true customer centrality
Fast Forward FHLBank Chicago
Inside the digital transformation of The Federal Home Loan Bank of Chicago.
An Out Of Home Evolution
Talon Outdoor is bringing advertising’s oldest medium, Out of Home, into the 21st century.
Rise Of The Robots
GreyOrange’s Akash Gupta on the role of robotics in the wake of COVID-19
Putting security into our DNA
CIISec CEO Amanda Finch on how business leaders can combat burnout in cybersecurity teams.
Gartner: Mastering the governance journey for D&A leaders
Effective data governance transforms from compliance task to strategic enabler—building trust, driving innovation, and aligning analytics with real business outcomes for long-term success.
The right mindset for data analytics
James Eiloart, SVP EMEA at Tableau, discusses the value of embracing a startup mindset for your data analytics strategy
Podcasts
Transformation, delivered
Thor Jørgensen and Steen Kronborg tell Digital Bulletin how Danish retail giant Salling Group successfully built its first grocery home delivery service at turbo-speed during COVID-19.
NODE Podcast: Episode 20
This month, Ben, Rom and Daniel discuss the rise of Workplace from Facebook and consider how collaboration tools might develop in the future. The panel also reviews our ALE case study, and Ben chats digital optimisation with Amplitude’s Daniel Bailey.
Following ALE’s lead
ALE transformed itself, and now it is transforming its customers. Jean-Pierre Roullin and Sebastien Juras tell us how the telecommunications solutions giant is using its own experiences to help businesses across the world.
NODE Podcast: Episode 19
This month, Ben, Rom and James analyse why Microsoft made its second-biggest ever acquisition with the $19.7bn deal to buy Nuance Communications. The panel also discusses our GHD Digital case study, while Ben interviews Enterprise Bot co-founder Ravina Mutha.
Making transformation real
GHD has a long history of excellence in the professional services arena, serving multiple infrastructure markets with its engineering expertise. Now the company is doubling down on advanced technology, as Steven Karan and Bob Armacost explain.
Fragmented Reality: Shakeel Butt & Jeremy Bristow
In this episode, Green Flag’s CTO Shakeel Butt and the company’s Chief Product Manager Jeremy Bristow debate “digital evangelist”, “omnichannel”, “agile” and more.
NODE Podcast: Episode 18
This month, Ben and Rom are joined by Daniel Brigham to reflect on the Microsoft Exchange hack, and to ask whether anything can be done to prevent similar cyber breaches. The panel also discusses our Bain & Company case study, while Ben interviews FacilityLive CEO Gianpiero Lotito.
Automating the future of business
Bain & Company is helping organisations plan for 2030. Ted Shelton, Expert Partner, Automation and Digital Innovation, talks us through why executives need to embrace automation or risk their business getting left behind.
Fragmented Reality: Ben Saunders & Sam Lloyd
In this episode, IT consultant Ben Saunders and Contino’s Sam Lloyd explore “data analytics”, “silos”, “digital disruption” and more.
NODE Podcast: Episode 17
This month, Ben and Rom are joined by Beatriz Valero to discuss Bitcoin’s recent surge in value and what it might mean for the financial services sector. The panel also looks back on our Schneider Electric case study, while Ben interviews Avanade’s Richard Gregory on the rise of the digital workplace.