The future of customer service: More human, thanks to AI
AI is transforming contact centre operations to be more efficient, cost effective, agile, and – most importantly – human. Meet Ajmal Mahmood and Ahmad Nizami of Omningage.
AI is transforming contact centre operations to be more efficient, cost effective, agile, and – most importantly – human. Meet Ajmal Mahmood and Ahmad Nizami of Omningage.

This month, Ben and Rom are joined by Blue Prism’s Martin Stevenson to discuss our case study on Telefónica Spain and its far-reaching automation programme. Ben also speaks with Glasswall’s Luke Robbertse about the rise of Content Disarm & Reconstruction technology in the cybersecurity space.

Telefónica Spain’s Javier Magdalena Pinilla talks us through the company’s bold programme of automation

This month Ben, Rom and James debate NVIDIA’s proposed $40 billion acquisition of Arm and discuss our case study with Deutsche Telekom. Ben also speaks with Ainsley Braun, director for Synopsys and member of the Silicon Valley Leadership Group.

Four senior leaders of Deutsche Telekom’s world-class IT organisation reveal the three-year digital transformation journey that’s delivered a new era of technical and cultural agility to Europe’s largest telecoms company.

This month Ben, Rom and James take an in-depth look at the antitrust inquiry into Big Tech, and exchange views on whether Silicon Valley will actually change for the better. Ben also catches up with Finastra’s Chief Innovation Officer, Shuki Licht.

This month Ben, Rom and James look at the extraordinary investments made into Reliance Jio Platforms over recent months and discuss the wider technology landscape in India. They also chat about our case study with UK telco KCOM, while Ben speaks to AppDynamics regional CTO Gregg Ostrowski about the mounting pressure on IT teams.

Tim Shaw, MD of Wholesale & Networks, reveals how new tech is powering rapid change at the UK telco

This month Ben, Rom and James introduce Digital Bulletin’s new sister platform Tech For Good and debate whether the industry’s most influential players are doing enough in an era of great environmental and societal flux. They also revisit our Norfolk County Council case study, while Ben catches up with Sweden’s Most Innovative Leader from 2019, Jessica Nordlander.

In this episode, Innovation Group’s CTO Mike Hinton explores the topics of “digital transformation”, “DevOps”, “blockchain” and more.

The Digital Bulletin Podcast presents debate, discussion and interviews on business technology’s biggest stories. Host Ben Mouncer steers the ship with a panel of guests as they tackle themes around AI, data, blockchain and more.

In this episode, Ross Billington and Rachael Beer from digital services giant Capita debate ‘augmented reality’, ‘digital transformation’, ‘robotics’ and more.

In this episode, Norfolk County Council’s Chief Technical Officer Kurt Frary digs in on ‘digital disruption’, ‘DevOps’, ‘augmented reality’ and more.

In a healthtech special, Ben and Rom are joined by Roeland Pater, founder of Nori Health. They discuss Roeland’s mission to support sufferers of Crohn’s disease and colitis through technology, and analyse how healthtech is standing up to the coronavirus. Furthermore, the panel revisit our Hartmann Group case study and report back from an AI hackathon.

In this episode recorded before the COVID-19 outbreak, AI specialists Martin Neale and Neil Howell discuss ‘DevOps’, ‘customer centricity’, ‘augmented reality’ and more.

Norfolk County Council is driving ahead with technology innovation in every area it touches, all underpinned by one ambition – to become the UK’s best connected rural county. Featuring our exclusive interview with CTO Kurt Frary.

How long-standing BPO provider Innovation Group successfully transformed around a cutting-edge technology platform for insurance claims management.

This month Ben, Rom and James talk coronavirus and how it’s changing the way we work, how the outbreak is testing healthcare infrastructures and why it’s putting new demands on Silicon Valley. The trio also discuss our Thames Water case study and hear from Richard Brown, CTO of enterprise blockchain firm R3.

In this episode, HARTMANN GROUP’s CIO Sinanudin Omerhodzic discusses ‘augmented reality’, ‘digital evangelist’, ‘big data’ and more.

In this episode, Thames Water’s CIO Tony McCandless discusses ‘robotics’, ‘DevOps’, ‘digital disruption’ and more.

Thames Water is achieving digital excellence in the relentlessly challenging utilities industry. CIO Tony McCandless takes Digital Bulletin through the transformation process and tells us why a robust technology layer will allow the UK’s biggest water company to deliver a service revolution for its customers

HARTMANN GROUP has been at the forefront of healthcare innovation for nearly 200 years. Today, technology transformation and new digital business models are enabling it to “go further for health”. Digital Bulletin met with CIO Sinanudin Omerhodzic and his team to find out more

In this episode, Accenture’s Sanjeev Mathur tackles ‘DevOps’, ‘digital disruption’, ‘big data’ and more.

This month Ben, Rom and James discuss the coronavirus’ impact on Mobile World Congress and the technology industry as a whole. The panel also revisit our Lenovo case study and hear from Aptum Technologies CEO Susan Bowen about her experience of being elected to the Forbes Technology Council.

In this episode, Duncan Cousins and Henrik Nilsson from Apptio debate ‘quantum computing’, ‘digital evangelist’, ‘DevOps’ and more.

Talon Outdoor is bringing advertising’s oldest medium, Out of Home, into the 21st century.

Inside the digital transformation of The Federal Home Loan Bank of Chicago.

Slyce CEO Ted Mann on the rise of visual search

How Deutsche Telekom IT maintained its digital transformation momentum during a global lockdown

Nathalie Vancluysen, Head of Extended Reality at DXC, discusses the untapped potential of the metaverse and how it can improve inclusivity.

Nokia’s Michael Montag and Dr. Dimitrios Schoinianakis on security and trust in the 6G era

Since embarking on a digital transformation four years ago, Mars has instilled a culture of user centric design and agile sprint delivery, leveraging Mars’ Digital Engine.
Praveen Moturu, VP, Chief Enterprise Architect, talks about its success stories, the importance of innovation and the value of continuous test and learn digital sprints

This month, Ben and James are joined by Dreamtek’s CEO Victoria Neeson.
They discuss the evolution of the video industry and video’s growing influence on our lives, while Victoria shares her experiences as a female leader in tech. Ben and James also review our case study on Western Union.

5G is coming – and bringing with it an array of operational challenges for telecoms providers.
In this Digital Bulletin exclusive, leaders from Ericsson’s Business Area Managed Services tell us how this giant of the industry is bringing together the best of technology and people to equip its customers and meet the world’s extraordinary demand for connectivity.

This month, Ben and Rom are joined by Drata’s co-founder and CEO Adam Markowitz. They discuss Adam’s past career as a rocket scientist, Drata’s influence on the SaaS market, and the secrets to his entrepreneurial success. Ben and Rom also review our case study on Ericsson.

Intuit is famed for its financial products but what people don’t often see is the meticulous skill and effort that go into designing these much-loved platforms.
Digital Bulletin speaks to key platers from one of the world’s most innovative design centres.

This month, Ben, Rom and James discuss Mark Zuckerberg’s ambitions to grow Facebook into a “metaverse company”. Ben and James are then joined by Gus Machado, Intuit’s Design Director, who shares insights into the design thinking behind some of its hugely popular financial products.

What happens when digital transformation meets ice cream manufacturing? Digital Bulletin interviews key people from Unilever’s Caivano site to learn how the factory is embracing Industry 4.0.

This month, Ben, Rom and James pick up the pieces from the collapse of Project JEDI. The panel also reviews our Talon Outdoor case study, and Ben interviews Job van der Voort, CEO of Remote.

Talon Outdoor is bringing advertising’s oldest medium, Out of Home, into the 21st century. Digital Bulletin speaks to some of the company’s brightest minds tell us how it has embraced technology and data.

This month, Ben, Rom and James discuss how the world of sport is increasingly embracing technologies like cloud and AI. The panel also reviews our Salling Group case study, and Ben catches up with Bala Kumar, Chief Product Officer for Jumio.