The future of customer service: More human, thanks to AI
AI is transforming contact centre operations to be more efficient, cost effective, agile, and – most importantly – human. Meet Ajmal Mahmood and Ahmad Nizami of Omningage.
Romily Broad
Tackling the CNP fraud epidemic: A call to action
Card Not Present fraud costs hundreds of millions every year. Dynamic CVVs offer real protection – banks must act now, not budget for crime as a cost.
Transforming IT operations with AIOps
AIOps can reduce IT chaos and boost ROI. Real-world examples and expert insight from Riverbed’s Charbel Khneisser on the NODE Podcast.
Five years on: How COVID redefined the way we work – and what comes next
Five years after COVID reshaped work, experts reveal how flexibility, technology, and human-centric strategies are driving the future of productivity across industries.
A new solution for card-not-present fraud
Safecypher, led by CEO Ben Jordan, eliminates card-not-present fraud with a dynamic CVV system. Proven in Ireland, it offers a scalable, cost-effective global solution.
Inside Leadership: Vadim Vladimirskiy, CEO, Nerdio
Nerdio founder and CEO Vadim Vladimirskiy on building a company and a culture devoted to making IT professionals’ lives easier.
National Customer Service Week: Tech leaders discuss revolutionising customer service with customer experience
Tech leaders highlight the shift in customer service during National Customer Service Week, emphasising the blend of technology and human touch for personalised experiences.
How tech is actively fighting burnout in the legal sector
Tech innovations are alleviating burnout in the legal sector by automating menial tasks, allowing lawyers to focus on client service and enhancing overall workplace wellbeing.
Adapting to the age of AI
Rajiv Shesh, head of HCLSoftware and Corporate Vice President of HCLTech, on the impending effects of AI on business, society, and every last one of us.
Keeping it real: AI expectations from the top
Anthony Scriffignano is a world-renowned data scientist and AI expert. Is he excited about AI, or worried?
10 years of Digital Catapult
UK’s Digital Catapult bridges research to industry with AI, quantum computing, 5G, IoT, and more. Outgoing CEO Jeremy Silver reflects on past and future trends.
AI’s next step is legal, not technical
Searce’s SVP Patrick Bangert highlights AI’s potential and warns of a looming problem with potentially harmful consequences if left unresolved.
Intelligent Automation and the transformation of Hapag-Lloyd
Hapag-Lloyd employs Intelligent Automation, including RPA and AI, to boost efficiency and customer service in pursuit of its goal to become number one for quality.
Supply chain resilience: How to manage disrupted disruption
Navigating disruptions: Alan Duncan shares insights on leveraging technology for resilience in today’s complex global supply chain challenges.
Figma Dev Mode: The inside story
Figma introduces Dev Mode to bridge the designer-developer gap. The goal: seamless collaboration in digital product development. In conversation with Figma’s Oscar Nilsson and Tom Duncalf.
Gartner: Six trends that will impact infrastructure and operations in 2024
I&O leaders must identify the emerging trends most likely to impact their organisation and implement effective tactics to respond.
Pam Maynard: Making a genuine human impact
Avanade CEO Pam Maynard on childhood, family, resilience, and the critical importance of inclusion and diversity for success.
Can we ever truly trust AI?
Transparency, training, and building human-centred organisations is vital to succeed in the age of AI.
Issue 40
The media industry transformed rapidly from its resolutely offline and linear roots to the multifaceted, high-volume beast it is today. Now it enters the age
Inside Leadership: Pam Maynard, CEO, Avanade
A daughter of Windrush and the “only black girl in the village”, Pam Maynard’s journey from the family’s London bedsit to award-winning CEO of Avanade is a lesson to anyone aspiring to lead.
Transforming Media
The media industry has altered dramatically, and fast. In a fully converged world populated by connected media devices limited in number only by individuals’ capacity to own them, the opportunity – and the threat – is enormous for media companies throughout the supply chain.
Issue 39
Two years ago, one of the largest telcos in the country and the leader in 5G, decided it needed to rebuild its entire IT infrastructure
The future of work
AI and automation have finally come of age, and they’re changing everything. We sit down with prominent leaders from Bain & Company, Workato and Skan AI to investigate the past and discuss the future.
Issue 38
We lift the lid on transformative tech initiatives in two major banks on either side of the Atlantic. Plus cybersecurity at Pearson as it takes
KCOM’s business transformation
Tim Shaw, MD of Wholesale & Networks, reveals how new tech is powering rapid change at the UK telco
Tech To The Rescue
Green Flag is reconstructing its technology and operating model to offer an even better service to its customers.
Powering Olympic royalty
Head of Technology Harvey Davies on how technology is delivering insights for British Rowing
Why operational resilience is becoming the frontline defence against ransomware
Operational resilience is redefining ransomware defence as organisations prioritise rapid recovery, business continuity and cyber readiness in response to increasingly disruptive AI-driven attacks.
Changing the game
5G/SD-WAN mobile edge computing and network slicing will drive innovative NFV services, says Versa Networks CEO Kelly Ahuja
Breaking down the walled garden: Why telcos should rethink in-house AI builds
Pete Sellwood, CTO at 15gifts, explains why telcos should rethink in-house AI builds and consider specialised partners to achieve safer, more scalable, and compliant AI-driven sales solutions.
Fragmented Reality: Luis Huerta
The Digital Bulletin Podcast series designed to bust the buzzwords that dominate the business technology world. In this episode, Cognizant’s Luis Huerta delves deep into the likes of ‘blockchain’, ‘digital disruption’ and ‘chatbot’.
Fragmented Reality: Craig Palmer
The Digital Bulletin Podcast series designed to bust the buzzwords that dominate the business technology world. In this episode, Verizon’s Craig Palmer tackles the likes of ‘omnichannel’, ‘customer centricity’ and ‘digital transformation’.
Romily Broad
The future of customer service: More human, thanks to AI
AI is transforming contact centre operations to be more efficient, cost effective, agile, and – most importantly – human. Meet Ajmal Mahmood and Ahmad Nizami of Omningage.
Tackling the CNP fraud epidemic: A call to action
Card Not Present fraud costs hundreds of millions every year. Dynamic CVVs offer real protection – banks must act now, not budget for crime as a cost.
Transforming IT operations with AIOps
AIOps can reduce IT chaos and boost ROI. Real-world examples and expert insight from Riverbed’s Charbel Khneisser on the NODE Podcast.
Five years on: How COVID redefined the way we work – and what comes next
Five years after COVID reshaped work, experts reveal how flexibility, technology, and human-centric strategies are driving the future of productivity across industries.
A new solution for card-not-present fraud
Safecypher, led by CEO Ben Jordan, eliminates card-not-present fraud with a dynamic CVV system. Proven in Ireland, it offers a scalable, cost-effective global solution.
Inside Leadership: Vadim Vladimirskiy, CEO, Nerdio
Nerdio founder and CEO Vadim Vladimirskiy on building a company and a culture devoted to making IT professionals’ lives easier.
National Customer Service Week: Tech leaders discuss revolutionising customer service with customer experience
Tech leaders highlight the shift in customer service during National Customer Service Week, emphasising the blend of technology and human touch for personalised experiences.
How tech is actively fighting burnout in the legal sector
Tech innovations are alleviating burnout in the legal sector by automating menial tasks, allowing lawyers to focus on client service and enhancing overall workplace wellbeing.
Adapting to the age of AI
Rajiv Shesh, head of HCLSoftware and Corporate Vice President of HCLTech, on the impending effects of AI on business, society, and every last one of us.
Keeping it real: AI expectations from the top
Anthony Scriffignano is a world-renowned data scientist and AI expert. Is he excited about AI, or worried?
10 years of Digital Catapult
UK’s Digital Catapult bridges research to industry with AI, quantum computing, 5G, IoT, and more. Outgoing CEO Jeremy Silver reflects on past and future trends.
AI’s next step is legal, not technical
Searce’s SVP Patrick Bangert highlights AI’s potential and warns of a looming problem with potentially harmful consequences if left unresolved.
Intelligent Automation and the transformation of Hapag-Lloyd
Hapag-Lloyd employs Intelligent Automation, including RPA and AI, to boost efficiency and customer service in pursuit of its goal to become number one for quality.
Supply chain resilience: How to manage disrupted disruption
Navigating disruptions: Alan Duncan shares insights on leveraging technology for resilience in today’s complex global supply chain challenges.
Figma Dev Mode: The inside story
Figma introduces Dev Mode to bridge the designer-developer gap. The goal: seamless collaboration in digital product development. In conversation with Figma’s Oscar Nilsson and Tom Duncalf.
Gartner: Six trends that will impact infrastructure and operations in 2024
I&O leaders must identify the emerging trends most likely to impact their organisation and implement effective tactics to respond.
Pam Maynard: Making a genuine human impact
Avanade CEO Pam Maynard on childhood, family, resilience, and the critical importance of inclusion and diversity for success.
Can we ever truly trust AI?
Transparency, training, and building human-centred organisations is vital to succeed in the age of AI.
Issue 40
The media industry transformed rapidly from its resolutely offline and linear roots to the multifaceted, high-volume beast it is today. Now it enters the age
Inside Leadership: Pam Maynard, CEO, Avanade
A daughter of Windrush and the “only black girl in the village”, Pam Maynard’s journey from the family’s London bedsit to award-winning CEO of Avanade is a lesson to anyone aspiring to lead.
Transforming Media
The media industry has altered dramatically, and fast. In a fully converged world populated by connected media devices limited in number only by individuals’ capacity to own them, the opportunity – and the threat – is enormous for media companies throughout the supply chain.
Issue 39
Two years ago, one of the largest telcos in the country and the leader in 5G, decided it needed to rebuild its entire IT infrastructure
The future of work
AI and automation have finally come of age, and they’re changing everything. We sit down with prominent leaders from Bain & Company, Workato and Skan AI to investigate the past and discuss the future.
Issue 38
We lift the lid on transformative tech initiatives in two major banks on either side of the Atlantic. Plus cybersecurity at Pearson as it takes