The future of customer service: More human, thanks to AI
AI is transforming contact centre operations to be more efficient, cost effective, agile, and – most importantly – human. Meet Ajmal Mahmood and Ahmad Nizami of Omningage.
AI is transforming contact centre operations to be more efficient, cost effective, agile, and – most importantly – human. Meet Ajmal Mahmood and Ahmad Nizami of Omningage.

AI hesitation is creating forward-looking technical debt. Adam Spearing of ServiceNow warns delayed system readiness will widen capability gaps and undermine enterprise competitiveness.

Unified communications investments often overlook frontline workers. In 2026, resilience, compliance, and integration beyond the office are essential for operational continuity and workforce safety.

Rahul Puri of STL explains why deployment efficiency now surpasses bandwidth in importance, showing how smarter FTTH operations are transforming fibre rollout and strengthening the UK’s digital infrastructure.

Shadow IT is rising fast in the SaaS era. With easy access to cloud tools, employees unintentionally create risks that IT leaders must address through visibility, culture, and control.

Modern enterprises face disruptions that traditional disaster recovery can no longer address. This article explores why resilience must evolve into a proactive, business-aligned capability for continuity.

Adam Lieberman, Chief AI Officer at Finastra, explains how Model Context Protocols (MCPs) connect AI systems and applications securely, unlocking innovation, automation, and new business possibilities.

Network fabrics are transforming enterprise networks, delivering high-speed, scalable, and secure connectivity for AI, cloud, and IoT-driven campuses. Insights by Sébastien Claret, Alcatel-Lucent Enterprise.

Pete Sellwood, CTO at 15gifts, explains why telcos should rethink in-house AI builds and consider specialised partners to achieve safer, more scalable, and compliant AI-driven sales solutions.

Bruce Kornfeld of StorMagic explores how IT leaders can build resilience through hyperconverged infrastructure, edge computing, and flexible vendor strategies to withstand disruption and accelerate adaptability.

Nerdio founder and CEO Vadim Vladimirskiy on building a company and a culture devoted to making IT professionals’ lives easier.

Figma introduces Dev Mode to bridge the designer-developer gap. The goal: seamless collaboration in digital product development. In conversation with Figma’s Oscar Nilsson and Tom Duncalf.

Auth0’s Jasmit Sagoo on securing a great user experience

Fastly’s Sean Leach on how APIs can be used to create faster, more secure networks

Mendix CEO Tim Srock on creating unparalleled customer experience in the digital era

Edgecast’s Ariff Sidi reveals how broadcasters can create next-gen viewing experiences

Ably’s Matthew O’Riordan on the real-time revolution disrupting enterprise

HeleCloud’s Ivaylo Vrabchev says businesses should be driving edge computing-based strategies

Infoblox’s Keith Glancey on the steps needed to secure a remote workforce

Head of Technology Harvey Davies on how technology is delivering insights for British Rowing

Slack’s Head of UK, Stuart Templeton, explains how technology is strengthening business ecosystems

Nate Daly, senior technical architect at NS1, offers some top tips for system migrations

AWS is partnering with sporting companies and leagues globally to enhance the experience for stakeholders

Synapse360’s CTO John Pickford explores how public cloud isn’t a magic wand for every IT issue

Inside the Swedish company transforming global logistics

A fresh approach to automation is driving new efficiencies in ABB’s Procurement & Logistics (GBS) organisation.

Emanuele Angelidis on why CEOs must embrace technology

With telecoms on the cusp of a 5G and IoT revolution, Syniverse’s Douwe van der Heij believes blockchain could be a vital piece of the jigsaw

Ethics needs to be a top priority when developing automated systems, writes leading data scientist Joseph Byrum

Alan Jacobson, Chief Data & Analytics Officer at Alteryx, explores how analytics democratisation – empowered by governance and data literacy can unlock the full potential of data.

In this episode, HARTMANN GROUP’s CIO Sinanudin Omerhodzic discusses ‘augmented reality’, ‘digital evangelist’, ‘big data’ and more.

Digital transformation is a fundamental piece in the growth plans of many Central Asian countries, including Kazakhstan.
The team at North Caspian Operating Company, the largest offshore oil and gas producer in the country, takes Digital Bulletin behind the scenes of its new innovative initiatives
AI is transforming contact centre operations to be more efficient, cost effective, agile, and – most importantly – human. Meet Ajmal Mahmood and Ahmad Nizami of Omningage.

AI hesitation is creating forward-looking technical debt. Adam Spearing of ServiceNow warns delayed system readiness will widen capability gaps and undermine enterprise competitiveness.

Unified communications investments often overlook frontline workers. In 2026, resilience, compliance, and integration beyond the office are essential for operational continuity and workforce safety.

Rahul Puri of STL explains why deployment efficiency now surpasses bandwidth in importance, showing how smarter FTTH operations are transforming fibre rollout and strengthening the UK’s digital infrastructure.

Shadow IT is rising fast in the SaaS era. With easy access to cloud tools, employees unintentionally create risks that IT leaders must address through visibility, culture, and control.

Modern enterprises face disruptions that traditional disaster recovery can no longer address. This article explores why resilience must evolve into a proactive, business-aligned capability for continuity.

Adam Lieberman, Chief AI Officer at Finastra, explains how Model Context Protocols (MCPs) connect AI systems and applications securely, unlocking innovation, automation, and new business possibilities.

Network fabrics are transforming enterprise networks, delivering high-speed, scalable, and secure connectivity for AI, cloud, and IoT-driven campuses. Insights by Sébastien Claret, Alcatel-Lucent Enterprise.

Pete Sellwood, CTO at 15gifts, explains why telcos should rethink in-house AI builds and consider specialised partners to achieve safer, more scalable, and compliant AI-driven sales solutions.

Bruce Kornfeld of StorMagic explores how IT leaders can build resilience through hyperconverged infrastructure, edge computing, and flexible vendor strategies to withstand disruption and accelerate adaptability.

Nerdio founder and CEO Vadim Vladimirskiy on building a company and a culture devoted to making IT professionals’ lives easier.

Figma introduces Dev Mode to bridge the designer-developer gap. The goal: seamless collaboration in digital product development. In conversation with Figma’s Oscar Nilsson and Tom Duncalf.

Auth0’s Jasmit Sagoo on securing a great user experience

Fastly’s Sean Leach on how APIs can be used to create faster, more secure networks

Mendix CEO Tim Srock on creating unparalleled customer experience in the digital era

Edgecast’s Ariff Sidi reveals how broadcasters can create next-gen viewing experiences

Ably’s Matthew O’Riordan on the real-time revolution disrupting enterprise

HeleCloud’s Ivaylo Vrabchev says businesses should be driving edge computing-based strategies

Infoblox’s Keith Glancey on the steps needed to secure a remote workforce

Head of Technology Harvey Davies on how technology is delivering insights for British Rowing

Slack’s Head of UK, Stuart Templeton, explains how technology is strengthening business ecosystems

Nate Daly, senior technical architect at NS1, offers some top tips for system migrations

AWS is partnering with sporting companies and leagues globally to enhance the experience for stakeholders

Synapse360’s CTO John Pickford explores how public cloud isn’t a magic wand for every IT issue