The future of customer service: More human, thanks to AI
AI is transforming contact centre operations to be more efficient, cost effective, agile, and – most importantly – human. Meet Ajmal Mahmood and Ahmad Nizami of Omningage.
IT Services
AI hesitation is creating a new form of technical debt
AI hesitation is creating forward-looking technical debt. Adam Spearing of ServiceNow warns delayed system readiness will widen capability gaps and undermine enterprise competitiveness.
Why, in 2026, does UC cease to deliver beyond the “office”?
Unified communications investments often overlook frontline workers. In 2026, resilience, compliance, and integration beyond the office are essential for operational continuity and workforce safety.
The AI network gap: Why deployment efficiency now matters more than bandwidth
Rahul Puri of STL explains why deployment efficiency now surpasses bandwidth in importance, showing how smarter FTTH operations are transforming fibre rollout and strengthening the UK’s digital infrastructure.
Why addressing Shadow IT is a struggle in the SaaS era
Shadow IT is rising fast in the SaaS era. With easy access to cloud tools, employees unintentionally create risks that IT leaders must address through visibility, culture, and control.
Beyond disaster recovery: Building the resilience framework enterprises now require
Modern enterprises face disruptions that traditional disaster recovery can no longer address. This article explores why resilience must evolve into a proactive, business-aligned capability for continuity.
Model Context Protocols: what they are and how you can use them
Adam Lieberman, Chief AI Officer at Finastra, explains how Model Context Protocols (MCPs) connect AI systems and applications securely, unlocking innovation, automation, and new business possibilities.
Network Fabric – what is it and why does it matter?
Network fabrics are transforming enterprise networks, delivering high-speed, scalable, and secure connectivity for AI, cloud, and IoT-driven campuses. Insights by Sébastien Claret, Alcatel-Lucent Enterprise.
Breaking down the walled garden: Why telcos should rethink in-house AI builds
Pete Sellwood, CTO at 15gifts, explains why telcos should rethink in-house AI builds and consider specialised partners to achieve safer, more scalable, and compliant AI-driven sales solutions.
How smart IT strategies drive resilience in the face of market disruption
Bruce Kornfeld of StorMagic explores how IT leaders can build resilience through hyperconverged infrastructure, edge computing, and flexible vendor strategies to withstand disruption and accelerate adaptability.
Inside Leadership: Vadim Vladimirskiy, CEO, Nerdio
Nerdio founder and CEO Vadim Vladimirskiy on building a company and a culture devoted to making IT professionals’ lives easier.
Figma Dev Mode: The inside story
Figma introduces Dev Mode to bridge the designer-developer gap. The goal: seamless collaboration in digital product development. In conversation with Figma’s Oscar Nilsson and Tom Duncalf.
Identity is the key to security
Auth0’s Jasmit Sagoo on securing a great user experience
How are APIs shaking up online security?
Fastly’s Sean Leach on how APIs can be used to create faster, more secure networks
Businesses must incorporate a continuous understanding of their end user
Mendix CEO Tim Srock on creating unparalleled customer experience in the digital era
Edge computing is revolutionising the industry
Edgecast’s Ariff Sidi reveals how broadcasters can create next-gen viewing experiences
Today’s consumer wants personal, immediate and enriching digital experiences
Ably’s Matthew O’Riordan on the real-time revolution disrupting enterprise
The potential of edge computing is bigger than ever
HeleCloud’s Ivaylo Vrabchev says businesses should be driving edge computing-based strategies
How organisations can bolster their defences when enabling staff to work from different locations
Infoblox’s Keith Glancey on the steps needed to secure a remote workforce
Powering Olympic royalty
Head of Technology Harvey Davies on how technology is delivering insights for British Rowing
Serving customers in a changing world
Slack’s Head of UK, Stuart Templeton, explains how technology is strengthening business ecosystems
Migrate or stagnate
Nate Daly, senior technical architect at NS1, offers some top tips for system migrations
Empowering sport with cloud
AWS is partnering with sporting companies and leagues globally to enhance the experience for stakeholders
Five rules for cloud-nine migration
Synapse360’s CTO John Pickford explores how public cloud isn’t a magic wand for every IT issue
The power of people and technology
Inside the Swedish company transforming global logistics
Meeting Automation Demands
A fresh approach to automation is driving new efficiencies in ABB’s Procurement & Logistics (GBS) organisation.
Innovate to survive
Emanuele Angelidis on why CEOs must embrace technology
Blockchain’s role in a hyper-connected world
With telecoms on the cusp of a 5G and IoT revolution, Syniverse’s Douwe van der Heij believes blockchain could be a vital piece of the jigsaw
Delivering financial ethics in the age of AI
Ethics needs to be a top priority when developing automated systems, writes leading data scientist Joseph Byrum
It’s time to think beyond data democratisation
Alan Jacobson, Chief Data & Analytics Officer at Alteryx, explores how analytics democratisation – empowered by governance and data literacy can unlock the full potential of data.
Fragmented Reality: Sinanudin Omerhodzic
In this episode, HARTMANN GROUP’s CIO Sinanudin Omerhodzic discusses ‘augmented reality’, ‘digital evangelist’, ‘big data’ and more.
Connecting Kazakhstan
Digital transformation is a fundamental piece in the growth plans of many Central Asian countries, including Kazakhstan.
The team at North Caspian Operating Company, the largest offshore oil and gas producer in the country, takes Digital Bulletin behind the scenes of its new innovative initiatives
IT Services
The future of customer service: More human, thanks to AI
AI is transforming contact centre operations to be more efficient, cost effective, agile, and – most importantly – human. Meet Ajmal Mahmood and Ahmad Nizami of Omningage.
AI hesitation is creating a new form of technical debt
AI hesitation is creating forward-looking technical debt. Adam Spearing of ServiceNow warns delayed system readiness will widen capability gaps and undermine enterprise competitiveness.
Why, in 2026, does UC cease to deliver beyond the “office”?
Unified communications investments often overlook frontline workers. In 2026, resilience, compliance, and integration beyond the office are essential for operational continuity and workforce safety.
The AI network gap: Why deployment efficiency now matters more than bandwidth
Rahul Puri of STL explains why deployment efficiency now surpasses bandwidth in importance, showing how smarter FTTH operations are transforming fibre rollout and strengthening the UK’s digital infrastructure.
Why addressing Shadow IT is a struggle in the SaaS era
Shadow IT is rising fast in the SaaS era. With easy access to cloud tools, employees unintentionally create risks that IT leaders must address through visibility, culture, and control.
Beyond disaster recovery: Building the resilience framework enterprises now require
Modern enterprises face disruptions that traditional disaster recovery can no longer address. This article explores why resilience must evolve into a proactive, business-aligned capability for continuity.
Model Context Protocols: what they are and how you can use them
Adam Lieberman, Chief AI Officer at Finastra, explains how Model Context Protocols (MCPs) connect AI systems and applications securely, unlocking innovation, automation, and new business possibilities.
Network Fabric – what is it and why does it matter?
Network fabrics are transforming enterprise networks, delivering high-speed, scalable, and secure connectivity for AI, cloud, and IoT-driven campuses. Insights by Sébastien Claret, Alcatel-Lucent Enterprise.
Breaking down the walled garden: Why telcos should rethink in-house AI builds
Pete Sellwood, CTO at 15gifts, explains why telcos should rethink in-house AI builds and consider specialised partners to achieve safer, more scalable, and compliant AI-driven sales solutions.
How smart IT strategies drive resilience in the face of market disruption
Bruce Kornfeld of StorMagic explores how IT leaders can build resilience through hyperconverged infrastructure, edge computing, and flexible vendor strategies to withstand disruption and accelerate adaptability.
Inside Leadership: Vadim Vladimirskiy, CEO, Nerdio
Nerdio founder and CEO Vadim Vladimirskiy on building a company and a culture devoted to making IT professionals’ lives easier.
Figma Dev Mode: The inside story
Figma introduces Dev Mode to bridge the designer-developer gap. The goal: seamless collaboration in digital product development. In conversation with Figma’s Oscar Nilsson and Tom Duncalf.
Identity is the key to security
Auth0’s Jasmit Sagoo on securing a great user experience
How are APIs shaking up online security?
Fastly’s Sean Leach on how APIs can be used to create faster, more secure networks
Businesses must incorporate a continuous understanding of their end user
Mendix CEO Tim Srock on creating unparalleled customer experience in the digital era
Edge computing is revolutionising the industry
Edgecast’s Ariff Sidi reveals how broadcasters can create next-gen viewing experiences
Today’s consumer wants personal, immediate and enriching digital experiences
Ably’s Matthew O’Riordan on the real-time revolution disrupting enterprise
The potential of edge computing is bigger than ever
HeleCloud’s Ivaylo Vrabchev says businesses should be driving edge computing-based strategies
How organisations can bolster their defences when enabling staff to work from different locations
Infoblox’s Keith Glancey on the steps needed to secure a remote workforce
Powering Olympic royalty
Head of Technology Harvey Davies on how technology is delivering insights for British Rowing
Serving customers in a changing world
Slack’s Head of UK, Stuart Templeton, explains how technology is strengthening business ecosystems
Migrate or stagnate
Nate Daly, senior technical architect at NS1, offers some top tips for system migrations
Empowering sport with cloud
AWS is partnering with sporting companies and leagues globally to enhance the experience for stakeholders
Five rules for cloud-nine migration
Synapse360’s CTO John Pickford explores how public cloud isn’t a magic wand for every IT issue