Tech leaders highlight the shift in customer service during National Customer Service Week, emphasising the blend of technology and human touch for personalised experiences.
Tech innovations are alleviating burnout in the legal sector by automating menial tasks, allowing lawyers to focus on client service and enhancing overall workplace wellbeing.
John Sullivan, IBM iX EMEA Managing Partner explores how generative AI can revolutionise marketing while safeguarding brand trust and reputation.
To stay competitive, businesses must embrace digital transformation by evolving products, adopting future technologies, and fostering innovation for long-term sustainability and growth.
The cloud makes real-time intelligence available to decision makers on demand, enabling resilient and sustainable growth even in uncertain times.
Economic downturns challenge stability but offer IT leaders opportunities to innovate, align strategies with business goals, optimise costs, and drive future success.
Generative AI is revolutionising industries, driving exponential growth in software, services, and semiconductor markets, with widespread adoption expected by 2027.
To bridge the UK’s productivity gap, modernising systems, adapting work habits, and boosting digital skills across all organisational levels are crucial strategies.
UK’s Digital Catapult bridges research to industry with AI, quantum computing, 5G, IoT, and more. Outgoing CEO Jeremy Silver reflects on past and future trends.
Hapag-Lloyd employs Intelligent Automation, including RPA and AI, to boost efficiency and customer service in pursuit of its goal to become number one for quality.
Navigating disruptions: Alan Duncan shares insights on leveraging technology for resilience in today’s complex global supply chain challenges.
Supply chain disruptions date back centuries, yet modern challenges demand agile, tech-driven solutions for resilience and sustainability in operations.
Figma introduces Dev Mode to bridge the designer-developer gap. The goal: seamless collaboration in digital product development. In conversation with Figma’s Oscar Nilsson and Tom Duncalf.
Small teams can now deliver complex digital services at scale, thanks to advancements like content federation and hosted GraphQL.
I&O leaders must identify the emerging trends most likely to impact their organisation and implement effective tactics to respond.
Technical debt in organisations is a hidden, costly issue, requiring strategic modernisation plans for long-term efficiency and success.
Gartner research suggests 46% of EMEA CIOs are shifting to co-owning digital leadership with their CxO peers.
Gartner has announced its list of the top strategic technology trends that organisations need to explore in 2024.
Fifteen years after SS&C Blue Prism introduced its pioneering Robotic Operating Model (ROM) for RPA, an overhauled model for the age of AI is here.
Brands are struggling with high customer expectations due to disjointed strategies and tools. Using experience orchestration and AI can enhance customer interactions and loyalty.
According to research, less than 15% of Brits believe Artificial Intelligence will take their job.
CEO Hartmut Hahn reveals a new way to help make sure IT investments meet ROI expectations.
Research by HPE Aruba Networking suggests more organisations realise the network’s impact on broader business objectives but opportunity remains to unlock full potential.
For the media industry, the opportunity of unprecedented demand meets the challenge of vastly increased complexity. Virtusa and its partner AWS are making the difference.
Unilever is bringing the fourth industrial revolution to ice cream manufacturing.
How telecoms solutions giant ALE is using its own experiences to help businesses across the world.
Do CISOs need an emotional approach? We investigate whether soft skills are now as critical as technical knowledge
Uhuru CEO, Takashi Sonoda, on bringing together IoT devices and connecting them to the cloud.
Wasabi Technologies’ David Friend explains how startups can stand out against the tech giants
A panel of experts discuss the technology trends set to occupy CIOs in primary industries, including mining and energy generation.
An undisputed leader in the global payments space, Western Union is driving a company-wide technology transformation, underpinned by migrating its infrastructure from on-prem to the cloud. Harveer Singh, Chief Data Architect & Global Head of Engineering, reveals how the initiative will give the organisation the speed and agility it needs to continue to thrive in the digital age.
This month, Ben, Rom and James discuss Sundar Pichai’s red-faced moment while on a call with Thierry Breton, along with the main themes of Europe v Big Tech. The trio also review our Lebara case study, while Ben interviews Anna Chung, a cyber threat research analyst.
Tech leaders highlight the shift in customer service during National Customer Service Week, emphasising the blend of technology and human touch for personalised experiences.
Tech innovations are alleviating burnout in the legal sector by automating menial tasks, allowing lawyers to focus on client service and enhancing overall workplace wellbeing.
John Sullivan, IBM iX EMEA Managing Partner explores how generative AI can revolutionise marketing while safeguarding brand trust and reputation.
To stay competitive, businesses must embrace digital transformation by evolving products, adopting future technologies, and fostering innovation for long-term sustainability and growth.
The cloud makes real-time intelligence available to decision makers on demand, enabling resilient and sustainable growth even in uncertain times.
Economic downturns challenge stability but offer IT leaders opportunities to innovate, align strategies with business goals, optimise costs, and drive future success.
Generative AI is revolutionising industries, driving exponential growth in software, services, and semiconductor markets, with widespread adoption expected by 2027.
To bridge the UK’s productivity gap, modernising systems, adapting work habits, and boosting digital skills across all organisational levels are crucial strategies.
UK’s Digital Catapult bridges research to industry with AI, quantum computing, 5G, IoT, and more. Outgoing CEO Jeremy Silver reflects on past and future trends.
Hapag-Lloyd employs Intelligent Automation, including RPA and AI, to boost efficiency and customer service in pursuit of its goal to become number one for quality.
Navigating disruptions: Alan Duncan shares insights on leveraging technology for resilience in today’s complex global supply chain challenges.
Supply chain disruptions date back centuries, yet modern challenges demand agile, tech-driven solutions for resilience and sustainability in operations.
Figma introduces Dev Mode to bridge the designer-developer gap. The goal: seamless collaboration in digital product development. In conversation with Figma’s Oscar Nilsson and Tom Duncalf.
Small teams can now deliver complex digital services at scale, thanks to advancements like content federation and hosted GraphQL.
I&O leaders must identify the emerging trends most likely to impact their organisation and implement effective tactics to respond.
Technical debt in organisations is a hidden, costly issue, requiring strategic modernisation plans for long-term efficiency and success.
Gartner research suggests 46% of EMEA CIOs are shifting to co-owning digital leadership with their CxO peers.
Gartner has announced its list of the top strategic technology trends that organisations need to explore in 2024.
Fifteen years after SS&C Blue Prism introduced its pioneering Robotic Operating Model (ROM) for RPA, an overhauled model for the age of AI is here.
Brands are struggling with high customer expectations due to disjointed strategies and tools. Using experience orchestration and AI can enhance customer interactions and loyalty.
According to research, less than 15% of Brits believe Artificial Intelligence will take their job.
CEO Hartmut Hahn reveals a new way to help make sure IT investments meet ROI expectations.
Research by HPE Aruba Networking suggests more organisations realise the network’s impact on broader business objectives but opportunity remains to unlock full potential.
For the media industry, the opportunity of unprecedented demand meets the challenge of vastly increased complexity. Virtusa and its partner AWS are making the difference.
