Smart AI consumption models are key to delivering customer experience success. Olivier Jouve of Genesys explains how flexible pricing and token-based approaches unlock innovation, scalability and value.
Amazon’s clampdown on subscription sharing signals a shift. Priya Lakshminarayanan, Chief Product Officer at Recurly, explains how AI can strengthen retention, loyalty, and long-term subscription growth.
AI is no longer just a defensive tool. Cybercriminals are operationalising AI to accelerate attacks, making adaptive, human-centred defence strategies more critical than ever.
AI adoption mirrors teaching a child to ride a bike: progress requires patience, guidance and trust. John Finch of RingCentral explains how balance ensures successful integration.
As generative AI levels the creative playing field, only strong brand identity, design data, and human stewardship will ensure businesses remain distinctive in an increasingly homogenised digital world.
AI agents promise transformation but often underdeliver. Ted Sfikas, Field CTO at Amplitude, explains why gradual autonomy, workflow integration, and trust are essential for enterprise success.
John Smith, CTO EMEA at Veracode, highlights why UK government software remains a hacker’s playground, exploring security debt, AI risks, and the need for urgent cyber resilience.
Kevin Curran of Ulster University warns that “harvest now, decrypt later” quantum threats could expose today’s encrypted data tomorrow. Businesses must prepare now for the post-quantum era.
AI shopping agents are reshaping retail. Philip Matthews of Cognizant explores how retailers must adapt product data, marketing, and customer experience to meet rising expectations.
Airports are harnessing AI to boost efficiency, sustainability, and passenger experience. From biometric boarding to predictive maintenance, AI is redefining aviation’s future and reshaping global air travel.
Discover why strong data governance is vital for AI development. Learn how governance ensures trustworthy data, reduces risk, supports growth, and enables responsible, scalable artificial intelligence strategies.
Michael Green, UK&I Managing Director at Databricks, argues that the UK’s AI transformation depends on prioritising workforce training, ensuring people gain the skills to thrive alongside new technology.
Paul McHugh, Head of Sales EMEA at Ericsson Enterprise Wireless Solutions, explains why AI transformation depends on reliable connectivity, with 5G and WWAN networks driving resilience, innovation, and growth.
Dael Williamson, EMEA CTO at Databricks, explains why governance is the foundation of trust — and the competitive edge — when scaling AI agents safely into production.
Explore how AI challenges traditional consent, and why organisations must adopt dynamic, transparent approaches to data use, building trust, compliance, and competitive advantage in a digital world.
AI is reshaping entry-level jobs, challenging businesses to rethink talent pipelines. Experts argue collaboration, strategy, and investment in skills are essential to build the future workforce.
AI won’t replace human agents but can transform customer experience by handling routine queries, reducing costs, and boosting service quality when deployed strategically alongside people.
Quantum computing is no longer science fiction. Discover how small businesses can prepare today, from cybersecurity to optimisation, and gain competitive advantage in tomorrow’s digital landscape.
Workplace AI boosts efficiency but often fails people. Without emotional intelligence, tech risks harming collaboration, culture, and retention. The real test is human-centred design.
Airbnb’s AI shift highlights a major turning point for brands: memory, trust, and intelligent agents are redefining customer loyalty and experience. Every business must adapt quickly.
AI offers transformative business insights, but processing sensitive data creates risks. Confidential computing safeguards data in use, ensuring privacy, regulatory compliance, and secure AI-driven operations.
AI demand is surging globally, requiring scalable, modular data centres. Prefabrication accelerates deployment, improves efficiency, and supports sustainable, energy-intelligent infrastructure for a greener, future-ready digital ecosystem.
Payment resilience is now a business imperative. Outages cost UK retail and hospitality £1.6bn annually, damaging revenue, loyalty and trust. Proactive AI observability safeguards seamless customer experiences.
AI readiness is uneven across businesses. Bridging the AI literacy gap with upskilling and clear strategy is key to long-term success and workforce adoption.
Over four years, Mars has instilled a culture of user centric design and agile sprint delivery.
Leigh Feaviour’s mission to revolutionise BT’s employee and customer experience
Enterprise is far down the road to operationalising different forms of AI, says Peltarion’s Björn Brinne
Altnets are bridging the UK’s broadband gap, accelerating Project Gigabit’s goal of nationwide full fibre access. Discover how these providers are transforming connectivity and digital infrastructure.
Shadow AI is already embedded across organisations, creating unseen risks. Effective governance, visibility and control are now essential to manage AI adoption securely and responsibly.
DXC Technology’s Sukhi Gill details six IT trends to accelerate digital transformation in 2019
ALE transformed itself, and now it is transforming its customers. Jean-Pierre Roullin and Sebastien Juras tell us how the telecommunications solutions giant is using its own experiences to help businesses across the world.
This month, Ben and Rom are joined by Beatriz Valero to discuss Bitcoin’s recent surge in value and what it might mean for the financial services sector. The panel also looks back on our Schneider Electric case study, while Ben interviews Avanade’s Richard Gregory on the rise of the digital workplace.
Smart AI consumption models are key to delivering customer experience success. Olivier Jouve of Genesys explains how flexible pricing and token-based approaches unlock innovation, scalability and value.
Amazon’s clampdown on subscription sharing signals a shift. Priya Lakshminarayanan, Chief Product Officer at Recurly, explains how AI can strengthen retention, loyalty, and long-term subscription growth.
AI is no longer just a defensive tool. Cybercriminals are operationalising AI to accelerate attacks, making adaptive, human-centred defence strategies more critical than ever.
AI adoption mirrors teaching a child to ride a bike: progress requires patience, guidance and trust. John Finch of RingCentral explains how balance ensures successful integration.
As generative AI levels the creative playing field, only strong brand identity, design data, and human stewardship will ensure businesses remain distinctive in an increasingly homogenised digital world.
AI agents promise transformation but often underdeliver. Ted Sfikas, Field CTO at Amplitude, explains why gradual autonomy, workflow integration, and trust are essential for enterprise success.
John Smith, CTO EMEA at Veracode, highlights why UK government software remains a hacker’s playground, exploring security debt, AI risks, and the need for urgent cyber resilience.
Kevin Curran of Ulster University warns that “harvest now, decrypt later” quantum threats could expose today’s encrypted data tomorrow. Businesses must prepare now for the post-quantum era.
AI shopping agents are reshaping retail. Philip Matthews of Cognizant explores how retailers must adapt product data, marketing, and customer experience to meet rising expectations.
Airports are harnessing AI to boost efficiency, sustainability, and passenger experience. From biometric boarding to predictive maintenance, AI is redefining aviation’s future and reshaping global air travel.
Discover why strong data governance is vital for AI development. Learn how governance ensures trustworthy data, reduces risk, supports growth, and enables responsible, scalable artificial intelligence strategies.
Michael Green, UK&I Managing Director at Databricks, argues that the UK’s AI transformation depends on prioritising workforce training, ensuring people gain the skills to thrive alongside new technology.
Paul McHugh, Head of Sales EMEA at Ericsson Enterprise Wireless Solutions, explains why AI transformation depends on reliable connectivity, with 5G and WWAN networks driving resilience, innovation, and growth.
Dael Williamson, EMEA CTO at Databricks, explains why governance is the foundation of trust — and the competitive edge — when scaling AI agents safely into production.
Explore how AI challenges traditional consent, and why organisations must adopt dynamic, transparent approaches to data use, building trust, compliance, and competitive advantage in a digital world.
AI is reshaping entry-level jobs, challenging businesses to rethink talent pipelines. Experts argue collaboration, strategy, and investment in skills are essential to build the future workforce.
AI won’t replace human agents but can transform customer experience by handling routine queries, reducing costs, and boosting service quality when deployed strategically alongside people.
Quantum computing is no longer science fiction. Discover how small businesses can prepare today, from cybersecurity to optimisation, and gain competitive advantage in tomorrow’s digital landscape.
Workplace AI boosts efficiency but often fails people. Without emotional intelligence, tech risks harming collaboration, culture, and retention. The real test is human-centred design.
Airbnb’s AI shift highlights a major turning point for brands: memory, trust, and intelligent agents are redefining customer loyalty and experience. Every business must adapt quickly.
AI offers transformative business insights, but processing sensitive data creates risks. Confidential computing safeguards data in use, ensuring privacy, regulatory compliance, and secure AI-driven operations.
AI demand is surging globally, requiring scalable, modular data centres. Prefabrication accelerates deployment, improves efficiency, and supports sustainable, energy-intelligent infrastructure for a greener, future-ready digital ecosystem.
Payment resilience is now a business imperative. Outages cost UK retail and hospitality £1.6bn annually, damaging revenue, loyalty and trust. Proactive AI observability safeguards seamless customer experiences.
AI readiness is uneven across businesses. Bridging the AI literacy gap with upskilling and clear strategy is key to long-term success and workforce adoption.
