The future of customer service: More human, thanks to AI
AI is transforming contact centre operations to be more efficient, cost effective, agile, and – most importantly – human. Meet Ajmal Mahmood and Ahmad Nizami of Omningage.
CX
Transformation at scale with Henkel
Driving change by digitalising the global supply chain
The power of people and technology
Inside the Swedish company transforming global logistics
Cracking encryption’s holy grail
Dr. Ellison Anne Williams on how encryption tech is enabling secure data monetisation.
Bluetooth goes big
How mesh networking is changing the game for Bluetooth technology
Transparency and accountability: The new social contract for creator platforms
AI is reshaping the creator economy. Rob Israch of Tipalti explores why transparency, fair payments and stronger platform relationships are becoming essential for creators.
Technology takes our side against COVID-19
NVIDIA’s Kevin Deierling on how technology is accelerating the search for COVID-19 treatment and modelling its spread
Fragmented Reality: Tony McCandless
In this episode, Thames Water’s CIO Tony McCandless discusses ‘robotics’, ‘DevOps’, ‘digital disruption’ and more.
NODE Podcast: Episode 13
This month, Ben and Rom are joined by Blue Prism’s Martin Stevenson to discuss our case study on Telefónica Spain and its far-reaching automation programme. Ben also speaks with Glasswall’s Luke Robbertse about the rise of Content Disarm & Reconstruction technology in the cybersecurity space.
CX
The future of customer service: More human, thanks to AI
AI is transforming contact centre operations to be more efficient, cost effective, agile, and – most importantly – human. Meet Ajmal Mahmood and Ahmad Nizami of Omningage.