The future of customer service: More human, thanks to AI
AI is transforming contact centre operations to be more efficient, cost effective, agile, and – most importantly – human. Meet Ajmal Mahmood and Ahmad Nizami of Omningage.
CX
Transformation at scale with Henkel
Driving change by digitalising the global supply chain
Tapping technology’s potential
Transforming the UK’s biggest water company to deliver a service revolution for its customers.
The x-factor in identity assurance
A rise in mobile working and the cloudification of enterprise is driving the resurgence of 2FA
Top 10 trends for 2024
Gartner has announced its list of the top strategic technology trends that organisations need to explore in 2024.
Who is prepared to take the quantum leap?
Quantum computing is no longer science fiction. Discover how small businesses can prepare today, from cybersecurity to optimisation, and gain competitive advantage in tomorrow’s digital landscape.
Technology takes our side against COVID-19
NVIDIA’s Kevin Deierling on how technology is accelerating the search for COVID-19 treatment and modelling its spread
NODE Podcast: Episode 17
This month, Ben and Rom are joined by Beatriz Valero to discuss Bitcoin’s recent surge in value and what it might mean for the financial services sector. The panel also looks back on our Schneider Electric case study, while Ben interviews Avanade’s Richard Gregory on the rise of the digital workplace.
Fragmented Reality: Duncan Cousins & Henrik Nilsson
In this episode, Duncan Cousins and Henrik Nilsson from Apptio debate ‘quantum computing’, ‘digital evangelist’, ‘DevOps’ and more.
CX
The future of customer service: More human, thanks to AI
AI is transforming contact centre operations to be more efficient, cost effective, agile, and – most importantly – human. Meet Ajmal Mahmood and Ahmad Nizami of Omningage.