The future of customer service: More human, thanks to AI
AI is transforming contact centre operations to be more efficient, cost effective, agile, and – most importantly – human. Meet Ajmal Mahmood and Ahmad Nizami of Omningage.
CX
An Out Of Home Evolution
Talon Outdoor is bringing advertising’s oldest medium, Out of Home, into the 21st century.
IKEA’s DesignOps Revolution
Karolina Boremalm and her team have introduced a new DesignOps strategy to IKEA Retail (Ingka Group).
From ‘thing’ to everything
IPsoft’s Jeff Heenan-Jalil predicts a big year for AI in 2019
Putting security into our DNA
CIISec CEO Amanda Finch on how business leaders can combat burnout in cybersecurity teams.
Bridging today’s fragmented identity landscape and tomorrow’s decentralised future
Digital identity is evolving under EUDI regulation. Businesses must bridge centralised and decentralised systems while maintaining trust, security and seamless user verification across platforms.
Making smart cities smarter with open standards
The Open Group’s Dr. Michelle Supper says technology will be critical for cities to function in the future
Running the networks of the future
5G is coming – and bringing with it an array of operational challenges for telecoms providers.
In this Digital Bulletin exclusive, leaders from Ericsson’s Business Area Managed Services tell us how this giant of the industry is bringing together the best of technology and people to equip its customers and meet the world’s extraordinary demand for connectivity.
Fragmented Reality: Craig Palmer
The Digital Bulletin Podcast series designed to bust the buzzwords that dominate the business technology world. In this episode, Verizon’s Craig Palmer tackles the likes of ‘omnichannel’, ‘customer centricity’ and ‘digital transformation’.
CX
The future of customer service: More human, thanks to AI
AI is transforming contact centre operations to be more efficient, cost effective, agile, and – most importantly – human. Meet Ajmal Mahmood and Ahmad Nizami of Omningage.