The media industry has altered dramatically, and fast. In a fully converged world populated by connected media devices limited in number only by individuals’ capacity to own them, the opportunity – and the threat – is enormous for media companies throughout the supply chain.

This month, Ben, Rom and James discuss Mark Zuckerberg’s ambitions to grow Facebook into a “metaverse company”. Ben and James are then joined by Gus Machado, Intuit’s Design Director, who shares insights into the design thinking behind some of its hugely popular financial products.