Don’t blame the model: AI is the best way to improve CX
AI won’t replace human agents but can transform customer experience by handling routine queries, reducing costs, and boosting service quality when deployed strategically alongside people.
Transforming IT operations with AIOps
AIOps can reduce IT chaos and boost ROI. Real-world examples and expert insight from Riverbed’s Charbel Khneisser on the NODE Podcast.
Sponsored by
Intelligent Automation and the transformation of Hapag-Lloyd
Hapag-Lloyd employs Intelligent Automation, including RPA and AI, to boost efficiency and customer service in pursuit of its goal to become number one for quality.
Why workplace tech is failing the human test
Why Airbnb’s AI shift is a wake-up call for every brand
AI models can put data at risk – What’s the solution?
Sponsored by
Don’t blame the model: AI is the best way to improve CX
AI won’t replace human agents but can transform customer experience by handling routine queries, reducing costs, and boosting service quality when deployed strategically alongside people.
Why smarter supply chains hold the key to future stability
Smarter, sustainable supply chains powered by item-level intelligence strengthen resilience, cut costs, and reduce environmental impact while enhancing transparency, customer experience, and long-term business stability.
Who is prepared to take the quantum leap?
Quantum computing is no longer science fiction. Discover how small businesses can prepare today, from cybersecurity to optimisation, and gain competitive advantage in tomorrow’s digital landscape.
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A new solution for card-not-present fraud
Safecypher, led by CEO Ben Jordan, eliminates card-not-present fraud with a dynamic CVV system. Proven in Ireland, it offers a scalable, cost-effective global solution.
Inside Leadership: Vadim Vladimirskiy, CEO, Nerdio
Nerdio founder and CEO Vadim Vladimirskiy on building a company and a culture devoted to making IT professionals’ lives easier.
Adapting to the age of AI
Rajiv Shesh, head of HCLSoftware and Corporate Vice President of HCLTech, on the impending effects of AI on business, society, and every last one of
Keeping it real: AI expectations from the top
Anthony Scriffignano is a world-renowned data scientist and AI expert. Is he excited about AI, or worried?
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Intelligent Automation and the transformation of Hapag-Lloyd
Hapag-Lloyd employs Intelligent Automation, including RPA and AI, to boost efficiency and customer service in pursuit of its goal to become number one for quality.
Virtusa: Transforming the media industry
For the media industry, the opportunity of unprecedented demand meets the challenge of vastly increased complexity. Virtusa and its partner AWS are making the difference.
Three steps into the future
One of the biggest telcos in the UK has just rebuilt its entire IT infrastructure in less than a year. Here’s how.
The seller of the future, powered by data, analytics and AI
After 40 years in the technology business, CDW’s sales teams are on the cutting edge of data, analytics and AI.
Mola: Indonesia’s answer to Netflix and Amazon
Upstart Indonesian OTT streaming service Mola is taking its sports and entertainment offer global, and is doing on the back of award-winning technology transformation.
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Why smarter supply chains hold the key to future stability
Smarter, sustainable supply chains powered by item-level intelligence strengthen resilience, cut costs, and reduce environmental impact while enhancing transparency, customer experience, and long-term business stability.
Who is prepared to take the quantum leap?
Quantum computing is no longer science fiction. Discover how small businesses can prepare today, from cybersecurity to optimisation, and gain competitive advantage in tomorrow’s digital landscape.
Monetising desire: where creativity leads and technology enables
Creativity sparks desire, but technology enables lasting engagement. Ewen Sturgeon of VML explores how human creativity and connected systems together drive growth in today’s fragmented market.
Why workplace tech is failing the human test
Workplace AI boosts efficiency but often fails people. Without emotional intelligence, tech risks harming collaboration, culture, and retention. The real test is human-centred design.
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Five years on: How COVID redefined the way we work – and what comes next
Five years after COVID reshaped work, experts reveal how flexibility, technology, and human-centric strategies are driving the future of productivity across industries.
Altnets are helping make Project Gigabit a reality
Altnets are bridging the UK’s broadband gap, accelerating Project Gigabit’s goal of nationwide full fibre access. Discover how these providers are transforming connectivity and digital infrastructure.
Assessing, selecting and adopting AI in your business
In the midst of AI hype, businesses must pragmatically assess and adopt solutions that deliver tangible value. Danijel Stankovic outlines a framework to identify, prioritise, and evaluate AI opportunities for meaningful impact.
National Customer Service Week: Tech leaders discuss revolutionising customer service with customer experience
Tech leaders highlight the shift in customer service during National Customer Service Week, emphasising the blend of technology and human touch for personalised experiences.