Rewarding Loyalty
IAG Loyalty discusses its multi-year digital transformation and the future of product and customer-centric loyalty.
Travel
Meeting Automation Demands
A fresh approach to automation is driving new efficiencies in ABB’s Procurement & Logistics (GBS) organisation.
KCOM’s business transformation
Tim Shaw, MD of Wholesale & Networks, reveals how new tech is powering rapid change at the UK telco
National Customer Service Week: Tech leaders discuss revolutionising customer service with customer experience
Tech leaders highlight the shift in customer service during National Customer Service Week, emphasising the blend of technology and human touch for personalised experiences.
ROM2: Operating Intelligent Automation
Fifteen years after SS&C Blue Prism introduced its pioneering Robotic Operating Model (ROM) for RPA, an overhauled model for the age of AI is here.
Wipro: Why AI-powered BPS and Consulting must converge to deliver measurable outcomes
AI-powered BPS is shifting from cost control to strategic advantage, enabling organisations to embed intelligence, improve decision-making, and drive long-term competitive growth.
Evolving work habits to promote better wellbeing among CISOs
Explore strategies from Splunk’s Mick Baccio to tackle stress, foster team empowerment, and embrace AI in cybersecurity.
NODE Podcast: Episode 11
This month Ben, Rom and James take an in-depth look at the antitrust inquiry into Big Tech, and exchange views on whether Silicon Valley will actually change for the better. Ben also catches up with Finastra’s Chief Innovation Officer, Shuki Licht.
LOTTE Wedel: The perfect marriage of tradition and modernity
E. Wedel is Poland’s most famous chocolate brand. Owned by LOTTE Wedel, this year marks its 170th anniversary. While celebrating an illustrious past, it’s also looking to the future.
We spoke to them about a digital transformation that has married its traditions with modernity and afforded them unprecedented growth.
Travel
Rewarding Loyalty
IAG Loyalty discusses its multi-year digital transformation and the future of product and customer-centric loyalty.