Building A New British Gas
How Centrica has replatformed its British Gas business to transform its service to customers.
Renewables
Intelligent Automation and the transformation of Hapag-Lloyd
Hapag-Lloyd employs Intelligent Automation, including RPA and AI, to boost efficiency and customer service in pursuit of its goal to become number one for quality.
Chocolate and tech: The Perfect Marriage
A digital transformation driving unprecedented growth for Poland’s most famous chocolate brand.
Disrupting mobility
The transport and mobility sector is changing before our eyes, and those who don’t adapt will be left behind
Apart but together
Enabling remote working at scale for Teleperformance
Data chaos at the edge? Three ways to make it work for you
Peer Software CEO Jimmy Tam discusses how CIOs can manage, secure, and integrate edge data to turn chaos into actionable insights and business value.
Don’t blame the model: AI is the best way to improve CX
AI won’t replace human agents but can transform customer experience by handling routine queries, reducing costs, and boosting service quality when deployed strategically alongside people.
NODE Podcast: Episode 20
This month, Ben, Rom and Daniel discuss the rise of Workplace from Facebook and consider how collaboration tools might develop in the future. The panel also reviews our ALE case study, and Ben chats digital optimisation with Amplitude’s Daniel Bailey.
NODE Podcast: Episode 3
This month Ben, Rom and James reflect on Sergey Brin and Larry Page taking a backseat at Alphabet. The panel also revisit our Henkel case study and hear from Dynatrace’s Andi Grabner, who explains why a holistic approach to AIOps deployment is essential.
Renewables
Building A New British Gas
How Centrica has replatformed its British Gas business to transform its service to customers.