David Maidment

Trust The Process

Professor Wil van der Aalst on why process mining has only scratched the surface of its potential

Contact centres and the cloud

Five9’s Brian Atkinson on the technical features businesses need to consider when making the move to cloud-based contact centres

Inside Mars’ digital transformation

Since embarking on a digital transformation four years ago, Mars has instilled a culture of user centric design and agile sprint delivery, leveraging Mars’ Digital Engine.

Praveen Moturu, VP, Chief Enterprise Architect, talks about its success stories, the importance of innovation and the value of continuous test and learn digital sprints

David Maidment

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