Don’t blame the model: AI is the best way to improve CX
AI won’t replace human agents but can transform customer experience by handling routine queries, reducing costs, and boosting service quality when deployed strategically alongside people.
Neil Hammerton
Virtusa: Transforming the media industry
For the media industry, the opportunity of unprecedented demand meets the challenge of vastly increased complexity. Virtusa and its partner AWS are making the difference.
Intelligent Automation and the transformation of Hapag-Lloyd
Hapag-Lloyd employs Intelligent Automation, including RPA and AI, to boost efficiency and customer service in pursuit of its goal to become number one for quality.
Identity Matters
Digital identity startup Incode is one of technology’s newest unicorns
Powering commerce journeys
Elastic Path CTO Sal Visca on why API-first headless platforms are the future for commerce
How to use AI, to fight AI
AI-powered cyberattacks are growing more sophisticated, but organisations can fight back using AI-driven zero trust security, minimising vulnerabilities and preventing lateral movement within systems.
Technology outlook: Retail and financial services
A panel of industry experts explores how AI, omnichannel strategies, and data-driven insights will shape retail and financial services in 2025, enhancing efficiency, security, and customer experience.
NODE Podcast: Episode 24
This month, Ben and Rom are joined by Drata’s co-founder and CEO Adam Markowitz. They discuss Adam’s past career as a rocket scientist, Drata’s influence on the SaaS market, and the secrets to his entrepreneurial success. Ben and Rom also review our case study on Ericsson.
The intelligent automation of BT
BT’s Leigh Feaviour helps us illustrate how the world’s oldest telecoms company is leveraging robotic process automation to transform employee and customer experience.
Neil Hammerton
Don’t blame the model: AI is the best way to improve CX
AI won’t replace human agents but can transform customer experience by handling routine queries, reducing costs, and boosting service quality when deployed strategically alongside people.