Users churn fast with AI products. Here’s what to do about it
Guy Marion, who founded subscription retention company Brightback, examines the challenge of monetising AI products and retaining customers from the outset.
Guy Marion
The six new rules of customer retention: Why flexibility is the future
Customer retention now depends on flexibility. From pause options to usage-based pricing, modern subscribers demand control, transparency and value-driven subscription experiences that adapt to their behaviour.
Rewarding loyalty
IAG Loyalty discusses its multi-year digital transformation and the future of product and customer-centric loyalty.
Transformation in motion at Deutsche Telekom IT
Inside the ambitious transformation of Deutsche Telekom IT
Skilling a rapidly changing market
Infosys’ Satish M.C. on why data analytics is facing a skills gap
The state of the hybrid cloud
With the pandemic reshaping how digital services are delivered, is the hybrid cloud approach still valid?
Reclaiming humans’ role in the future of work
James McLeod, VP EMEA for Faethm AI, writes for NODE
Avoiding the AI trap
Mike Ettling, CEO of Unit4 discusses the balance between AI innovation and potential overreach in ERP systems.
Fragmented Reality: Martin Neale & Neil Howell
In this episode recorded before the COVID-19 outbreak, AI specialists Martin Neale and Neil Howell discuss ‘DevOps’, ‘customer centricity’, ‘augmented reality’ and more.
NODE Podcast: Episode 26
This month, Ben, Rom and James tackle the topical subject of quantum computing. When we will see some practical use cases? Will it change the world? Can three journalists get their heads around the science?
Ben also interviews Faethm AI CEO Michael Priddis about the evolution of work.
Guy Marion
Users churn fast with AI products. Here’s what to do about it
Guy Marion, who founded subscription retention company Brightback, examines the challenge of monetising AI products and retaining customers from the outset.
The six new rules of customer retention: Why flexibility is the future
Customer retention now depends on flexibility. From pause options to usage-based pricing, modern subscribers demand control, transparency and value-driven subscription experiences that adapt to their behaviour.