Contact centres and the cloud
Five9’s Brian Atkinson on the technical features businesses need to consider when making the move to cloud-based contact centres
Brian Atkinson
Model Behaviour at Pearson
How Pearson, educator of millions, is building the cybersecurity it needs to help students succeed safely.
Meeting Automation Demands
A fresh approach to automation is driving new efficiencies in ABB’s Procurement & Logistics (GBS) organisation.
The changing face of GRC
MetricStream’s COO Gaurav Kapoor on the technologies driving standards in governance, risk management and compliance
Simplifying transformation
Deutsche Telekom has gone back-to-basics with its transformation programme
Gartner: How leaders can improve risk culture in data and analytics teams
Amidst a perfect storm of disruptions, only a small fraction of CDAOs prioritise risk management, revealing a strategic gap with board expectations.
Open-Source Tech Unleashes Startup AI Potential
UK startups face funding drops. Open-source tech enhances data management, aiding AI-driven growth and efficiency amidst economic challenges.
A data centre revolution
Jake Ring and GIGA Data Centers’ leadership team on how the startup aims to reinvent the colocation data centre market
The road to 4.0
What happens when digital transformation meets ice cream manufacturing? Digital Bulletin interviews key people from Unilever’s Caivano site to learn how the factory is embracing Industry 4.0.
Brian Atkinson
Contact centres and the cloud
Five9’s Brian Atkinson on the technical features businesses need to consider when making the move to cloud-based contact centres